Tag Archives: software

I Think I Expected More From Lockdowns

A lot of readers know of my support for self hosted open source software. It has a lot to recommend it. Lockdowns apparently have something to recommend them too.

The self hosted open source software scene relies heavily on volunteers. These volunteers do, do a fantastic job on the whole as for the most part they turn out fantastic software. There is always rubbish software in any sector but for the most part this sector is host to the good apples.

In a way, I had the thought that the lockdown “seasons” would provide time for developers to write excellent powerful code that would translate into exciting new stuff for me to try especially in terms of my own specialism of vertical productivity tools, monitoring tools, management and orchestration.

I am aware that colaboration has been difficult during lockdown. Although we are getting there in terms of colaboration tools, these are not fully there yet, however the developers have created some good stuff, this just needs to extended further and can be given time. Covid-19 has placed too much pressure on developing the extension needed in a fashion where extension is for necessary stuff and big fixing only and not so much for developing ground breaking new features.

The reality is therefore that there seems to be a lack of innovation and new products within vertical productivity tools, monitoring tools, management and orchestration. It could be quite possible that I have missed something good and would be delighted to be proved wrong. A slice of humble pie I would be happy to eat!

Let me be clear though. All the developers working on projects such as these need to be encouraged with their endeavours, supported where and when they need support, well thanked for their efforts and the donation of their time and most importantly, most warmly congratulated and praised when they produce something amazing. A sector dominated by communities of volunteers both needs and deserves to be supported by those who consume their efforts. I do my part where I can especially with concise and supportive feedback and bug reporting at the appropriate time. I am also happy to praise and congratulate. I would rather do that than criticise.

In a nutshell I was hoping for something new and sexy for my web server stack and didn’t get when I thought I would!

I do look forward to seeing what comes next from these communities of volunteers. 🙂

WHCMS Now Available In Virtual Office

I am pleased to announce that WHCMS is  now available within my VirtualOffice product range.

Overview

WHMCS is an all-in-one client management, billing and support solution for online businesses.

WHMCS handles everything from signup to termination, with automated billing, provisioning and management. With WHMCS, you’re in control with a very powerful business automation tool.

Features

  • Billing – Multiple Currencies, Tax Support, One Off & Recurring Invoicing, Quotes/Estimates & Ticket Support Billing
  • Automation – Payment Processing, Refunds, Fraud Checks, Product/Domain Provisioning & Management
  • Easy to Use – Simple & Intuitive Interface, Fast Loading, Quick Setup & Efficient Support
  • Products – Offer Free, One Time & Recurring, Prorata, Custom Fields, Welcome Emails, Stock Mgt & Promotions
  • Transactions – Over 50 Supported Payment Gateways, Income/Transaction Logs & Statistical Reports
  • Support – Integrated ticket system, knowledgebase, downloads, announcements & network issues tool
  • Modules – Create, Suspend, Terminate, Upgrade, SSL Certs, Update Nameservers, Renew & More…
  • Customisable – Client & Admin Area Templates, Order Forms, Language Files & CSS Styling
  • Developer Friendly – Module Development Kits, Action Hooks & a Remote API

More Information About Virtual office

Virtual Office from Court Guinness is an affordable online business management solution which comprises of any number of open source products from a well populated list and extends and integrates these via a “bridge” solution.

WHCMS is available from £1.69 per month

An additional licence is required for this product.

For more information on VirtualOffice, please use the form below to contact me.

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OsTicket Now Available in Virtual Office

I am delighted to announce that I am now offering OsTicket within  my Virtual Office product offering.

What is OsTicket?

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve.

osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use.

Features

Web-based Platform : osTicket is a web-based multi-user customer support platform. No local installation required. Access it anytime – from anywhere.

Customer Portal : All support requests and responses are archived online. User can login using email and ticket ID. No user account or registration required to submit a ticket.

Autoresponder : Configurable automatic reply sent out when a new ticket is opened or a message is received.

Email Integration : Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping.

Role-based Access : Control staff’s access level based on assigned groups, departments and teams.

Collision Avoidance : Ticket locking mechanism to allow staff to lock tickets during response and avoid conflicting responses.

Ticket Assignment : Assign tickets to a staff or a teams. Assignment notes are logged as internal notes.

Ticket Transfer : Transfer tickets between departments to make sure it’s being handled by the correct staff.

Due Dates : Set due dates on individual tickets and overwrite default grace period. Get overdue alerts and notices on missed due dates.

Alerts & Notices : Staff and clients are kept up to date with email alerts. Configurable and flexible settings.

Dashboard & Reports : Get system overview and basic historical statistics on tickets count and status per department, staff and help topics.

Canned Responses : Predefined responses for frequently asked questions. Ticket variables supported for personalized responses.

Internal Notes : Add internal notes to tickets for staff. Activity logs let you see events or what actions have been taken, when, and by whom.

Attachment Support : Allow web or emailed attachments. Configurable file type whitelisting to enhance security.

Email Templates : Manage and configure email templates used for auto-reply, alerts, notices and responses. Ticket variables supported for personalized messages.

Ticket Filters : Apply conditional rules to route incoming tickets to the right departments or staff members, and action triggers.

Service Level Agreements : SLA support allow you to track tickets and due dates without the hassle. Get overdue alerts and notices on missed due dates, and priority escalation.

For more information on either osTicket or Virtual Office, please use the form below to contact me:

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Does This Exist – Technology

I have been creating a small infrastructure stack on and off this week on one of my Linux boxes to bring all of my infrastructure into a private cloud capable of looking after personal affairs and some business affairs as well. So far I have document management, file management, WordPress management, email and good few other items sorted. All of this kit is free open source software licensed under GPL and runs nicely on one of my web servers. However one nice to have piece of kit is alluding me. What I am after is a free platform for Forex trading and stock market information. Does this even exist? Google and SourceForge have not been much use so far. So my big question is does the stuff I am after actually exist? Many thanks in advance to all!