Guy’s And St Thomas NHS Foundation Trust are now on the supply blacklist.
So what’s been happening since the last update?
Well, I have been sleeping a lot more and that’s down to this.
I have had to expend a lot of time on Guy’s and St Thomas NHS Trust and their various mistakes in the past few weeks. I note that the NHS staff are complaining about a 1% pay rise. This lot need a pay cut until they can sort themselves out. I have evidence of a number of mistakes and issues and have evidence of them breaching GDPR, an incorrect Subject Access Request notice with lots of missing information and lots of incorrect information. I may post my latest response to their CEO for you all to enjoy.
As usual, this website has had tweaks to make it brighter and easier to navigate.
I am enjoying learning python but some of my efforts are still a little too buggy to display to the world and will not be ported to courtguinness.com for the time being.
Retirement is going well and I am not missing the business as much as I thought I would. Learning python is using up some time and keeping me active from my sofa. My attempts at getting the Telegraph crossword down to 7 minutes are going woefully badly!
The club is growing slowly but nicely and could do with new members but I am pleased with growth. I am also going to expand and uplift the “Brucie bonus” section to allow members to earn money and do business from various initiatives. This should be in place in the next week or so.
I am still looking for a bolthole and complete relocation has not been ruled out. Neither has international relocation or a bolthole abroad. Spain and France are under consideration for relocation and Northern France for a bolthole. I narrowly missed out on a lovely classic Grand Banks 32 motor yacht recently which would have made a fantastic floating bolthole. I remember these boats well from way back when working in the marine trade. I would love to find another good one in budget in timescale!
I have also decided to try and find a good classic Mini Cooper for use as a regular driver and classic/restomod project. I have some fantastic plans that involve a heated windscreen, some engine mods, electric windows and Satnav! See here for info.
I am enjoying blogging regularly and enjoying the uplift in traffic that this brings. I have blogged most recently about the right kit for excessive travel. An alleged mid-life crisis. Yes I am still on the lookout for a good crocodile skin Filofax cover! I have also blogged about lingerie and mobile phones. I will be blogging more about previous projects soon so keep an eye on the front page.
On a technical note, I got my wallet out last week and some shiny Lenovo kit has arrived to replace some Windows tablets which have all died with the same fault. A USB charging point attached to the main screen. The onboard USB works its way free from the motherboard far to easily on these devices and is then rendered useless unless I want an uneconomic repair. Some more Raspberry Pi devices will be arriving shortly and I am considering a Raspberry Pi cluster. The two shelves behind my sofa or behind my head the way I lounge it are starting to look like a nano version of the machine rooms I used to spend lots of time in when I was in the IT trade with 2 web servers, a monitor, a printer, 2 NAS devices and 2 raspberry pi’s along with charging docks sat there.
The Linkgate saga continues but at least it has got rid of my stalkers! I am enjoying expanding my networks on other social media channels and Linkgate has driven more traffic here.
All in all, things are going quite well. In a final note, I am in need of contacts with daily newspapers or prime tv programs or channels. If anyone can help then please do get in touch.
Next update in 2 to 3 weeks 🙂
If any accredited members of the media and press would like access to over 80 pages of faults and complaints regarding Guy’s and St Thomas NHS Trust and in particular their Harefield outpost this is now available. Please use the form below to contact me for an initial discussion.
Very basic outlines that only scratch the surface can be found elsewhere on this site.
So I am currently having serious issues with Guys and St Thomas NHS Trust. In particular, their Harefield outpost who are supposedly dealing with my heart issues. Well not dealing very well.
I raised a complaint after they wrote to me saying I did not attend an appointment which was by video link. I was there I waited for them for 45 minutes. They had a 30 minute appointment booked and they did not show.
My PA emailed them telling them to sort it out and explained that I would not wait as long next time. They were also told to correct the record and apologise. In addition, they told me to ask my GP for a particular blood test. They need to supply a particular form and have not done so.
Now, this is on top of so many issues I have had with Harefield. I get telephone calls saying they have written to me when they haven’t. When I moved house they were told the new address and put the wrong address on their system. It gets worse.
Anyway, I have very seriously had enough of them. They told me in 2019 that they would move all my care to my local hospital in Warwick. I rejoiced! No more 2 hour drives each way to visit them. Oh and better care too! This however was not to be the case.
I will not deal with them on the telephone anymore. Only in writing and they do not get this. The general arrogance and attitude of their staff beggars belief. A business acquaintance who has had their “care” calls the nursing staff at Harefield “The band 5 bullshitters!” I have come round to his way of thought and agree with his thoughts and the nickname now.
Moving on. I issued a Subject Access Request notice under the data protection act UK. Most organisations umm and ahh and will actively try and get out of such a request if they can. If they cannot you will bet your life that it will either be on the deadline or past it. No this was prompt. 5 days. The problem with it was that it was incomplete and lots of things were wrong. I gave them a chance to correct this and they refused. Hence the new medical data policy here. They will be getting a visit shortly when either I can be bothered to travel down or my Ukrainian “persuader” is available. Even though I am retired I am still very busy. They have already been invoiced for the waste of my time as per my policy on timewasters, you pay for wasting my time, my time has never been free and never will be. Wasting it is a very expensive business and there are more large invoices to GSTT and their staff to follow.
Now you see here, most organisations don’t want to put their heads above the parapet, but GSTT to use their short name did exactly that by misrecording data and by not telling the truth. I was at the appointment and they were not. This first issue should have been dealt with in under 10 minutes flat. This is good management. Apparently, NHS procedure is to allow 20 days for a complaint. Well, it has been over 20 days now in fact it has been over a complete month and nothing. They have listed things on their systems about me that are incorrect and they have not dealt with that in the time I allowed them either.
So, I have conducted my own investigation and I present my findings. GSTT obviously needs the 20 days and more time to conduct and concoct a cover-up. It certainly will not be a proper investigation by them. The “band 5 bullshitters” nickname is appropriate given some of the evidence I have and some of the bullshit in the Subject Access Request submission. I suspect there are other things they want to hide so have not sent everything. Add this to what I have seen with my own eyes in my time spent there my own opinion is that Harefield should be classed as an unsafe hospital. I have over 60 pages of handwritten notes about issues with Harefield hospital. My investigation took a lot less than 20 days. It didn’t even take one day.
I will raise another issue with them here that is more global and not personal. This concerns staff recruited from other countries. I spent some time as a senior leader in international medical recruitment. The NHS has a rule that staff recruited from overseas must have a level of English called IELTS of seven. I know quite well the differences between the levels and I used to conduct English assessments for staff coming to the UK. I have come across international staff at GSTT and not just at the Harefield site, their two main London sites too whose level of English is clearly way below IELTS seven! Level seven IELTS is a hard thing to achieve. You must have a very good command of the English language to achieve this and it takes a lot of study. GSTT appears to like sticking to NHS procedures. I have seen that they didn’t stick to this one!
Another acquaintance of mine wrote widely over this weekend that the NHS has over-egged underserved sympathy for its cause over the years. He argues that people shouldn’t do things such as clap for the NHS on a Thursday night. His argument is that the NHS doesn’t deserve it. He argues that this support would be better deployed to more deserving causes. In the case of GSTT I agree.
He goes on to say that the NHS needs to be replaced by a better organisation. I agree. Certainly, I think GSTT needs to be replaced and as far as Harefield hospital goes, I think better use can be found for the site. I am generally against privatisation of the NHS or making it fee-paying for the consumer but I think it is the only real way for change. Paying customers in a competitive market would get the correct service and not the level of “service” outlined above.
I am actually sick and tired of blogging about poor management in the NHS on this website. There are loads of blogs here on this subject. So let me distill it down. The NHS does not have good managers. Speaking as a former business leader. I wouldn’t trust any NHS manager from CEO down to fresh junior leader to go to the shop for a pint of milk with the right money and come back with the correct change! I wouldn’t let them do it. I would even have concerns about letting them count paperclips! Car park sweeping is a job I reserve for the most idiotic member of staff. Again I wouldn’t trust any of them to sweep it properly. Yes, the situation is that bad.
Edit 05/03/2020: More issues have been found
This new medical records policy for Court Guinness comes into effect from 00:01 22/02/2021.
In the light of recent issues regarding incorrect medical data being held about me the following policy has had to be introduced.
- Holding incorrect data about me will not be tolerated under any circumstances.
- Any organisation holding medical data about me will be subject to a Subject Access Request Notice at least once every 12 months. This means that all data about me held on either digital or physical systems is to be provided. Further action will be taken if a request does not arrive within the timescales provided for by law.
- Any organisation wishing to share my medical data with another organisation must request my permission prior to sharing the data and alert the other organisation to this policy.
- Action will be taken against the organisation themselves and the staff members responsible individually on a personal level if any incorrect data is found.
- Any incorrect data is to be corrected within 24 hours and a correct result submitted within that time frame. A fee of no less than £200,000 will be charged for someone to attend the organisation and correct the data for you if you do not correct the data. The organisation will not be given prior notice of the visit and will be charged for timewasting in addition if they obstruct the correction.
- It is the organisation’s responsibility to locate and correct the incorrect data.
- A timewasting fee will be charged for any missing data.
- Prior to logging any data on any system either physical or digital about me, my consent must be obtained and the data recorded must be agreed by myself.
- Anyone not adhereing to this will have action taken against the organisation and the individual on a personal level.
If you have any queries please use the form below. If you have a complaint about this policy please contact Dr Ian Abbs, Chief Executive, Guy’s and St Thomas’s NHS Trust, London, as it is his organisation that you have to thank for this new policy. I will respond to queries. I will put complaints in the bin.
This policy is non-negotiable.
Yes St Georges Hospital, Tooting can stand down, well for now anyway. They have been replaced as the worst hospital trust I have dealt with and have been replaced.