Following my rant the other day about the unacceptable levels of service I received at the hands of the NHS earlier this week. I feel compelled to write about my experience with Moorfields Eye Hospital in London yesterday. After being recommeded by several people to visit them regarding pain and discomfort in my eye I rocked up to their A & E department at lunchtime yesterday. NO queue to speak to the first nurse. Brownie points. This part of triage was thorough and it was explained that there may be a three hour wait maximum. I sat down as close to the reception desk as I could. Was called forward to register my details three minutes later. Staff were milling about and really actually doing some work! No gossiping here. 20 minutes later I am called through and seen by two nurses and then a doctor. These people knew exactly what they were doing, no mucking about, no rubbish, just a number of full and through checks on my eyes and a full explanation of what they were doing and why. They located the issue explained what it was and then cleaned my eyes up. All the time being careful and explanatory and looking after me. I left there at 2pm full of confidence that my eye all though still hurting a bit had been seen and sorted out by proper proffesionals who know what they are doing. St Georges Hospital in Tooting, please do take note because the service at Moorfields is the complete opposite to that of your “operation”. My opinion of the failing state of the NHS has not changed, however it can be clearly seen from my experience yesterday that there are small pockets of the organisation that care about professionalism and taking the very best care of the patients they look after.
Thursday, October 01, 2020